Here to help.

01Contact Cutlify

For a question, bug report, accessibility issue, or account problem, email Cutlify support. A contact link opens your email app; it does not send a message until you send it yourself.

Include the app version, iOS version, device model, what you expected, and what happened. If an error shows a job identifier, include it. A screenshot with personal details hidden can help.

Never send your password, sign-in code, payment-card number, or authentication token. Do not attach a private recording unless we have discussed whether it is necessary and how to share it.

02Editing and exports

If an import or export fails, check the available storage on your iPhone and confirm that the original is still accessible. A file stored in iCloud may need to download before import. Keep your source until you have checked and saved the final export.

Every change an AI edit makes stays editable: restore a cut, move or delete an effect, or tap Undo once to go back to your previous version. Speech recognition can make mistakes, especially with background noise, overlapping speech, or languages other than English.

AI edits support English speech in takes up to 30 minutes. Export is 1080p SDR MP4.

03Sign-in and AI features

Use the same Apple or Google sign-in you used when creating your account; each account has its own projects on your iPhone. If you chose Apple’s Hide My Email option, your Cutlify account may use an Apple relay address.

AI features need an internet connection and a plan or free trial with AI edits left; Settings shows how many remain and when they reset. For a stuck or failed AI edit, send support the error shown.

Signing out or uninstalling the app does not delete what is stored in the cloud; deleting your account does. See the retention policy and account deletion.

04Apple purchases and subscriptions

If you purchased a Cutlify subscription through Apple, manage it in iPhone Settings → your name → Subscriptions. See Apple’s cancellation instructions or request an Apple refund.

Deleting your Cutlify account or uninstalling the app does not cancel an Apple subscription. If a purchase is missing from the app, contact us with the purchase date and product name. We do not need your full payment-card details or Apple password.

05Privacy, deletion, and rights reports

Read the Privacy Policy for data types, service providers, and retention. To delete your account, see Account & data deletion.

For access, correction, a data copy, or another privacy right, contact us about privacy. For a rights violation or abuse concern, send a rights report with enough detail for us to investigate.